Services Can Be Classified According to Whether They Are Delivered

question 160

Multiple Choice

Services can be classified according to whether they are delivered by people or equipment, business firms or nonprofit organizations, or

• A)a national organization or a global organization.
• B)privately owned or publicly owned.
• C)performed by independent contractors.
• D)owned by individuals or corporations.

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Definitions:

Control Over Lives

The extent to which individuals perceive they have power or influence over the events and circumstances in their life.

Self-Deception Strategy

A psychological mechanism wherein an individual convinces themselves of a truth or reality that may not be accurate, often to protect their ego.

Self-Serving Bias

The common human tendency to attribute positive events to one's own character but attribute negative events to external factors.

Self-Deception Strategies

Mental tricks people use to help them believe things that are false.