A Characteristic of the Organization That Can Substitute for Leadership

question 85

Multiple Choice

A characteristic of the organization that can substitute for leadership is:

• A)closely knit, cohesive work groups.
• B)invariant methodology.
• C)training.
• D)intrinsic satisfaction.

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Definitions:

Distributive Fairness

The perceived fairness of the outcomes received, such as goods or services, in transactions or interactions between parties.

Overbooked Flights

Flights for which an airline has sold more tickets than there are seats available, often leading to passenger reaccommodation.

Vouchers

Certificates or coupons that can be exchanged for goods, services, or discounts, often used as promotional tools or incentives.

Service Recovery

This refers to the actions and strategies a company employs after a service failure to correct the problem and restore customer satisfaction.