Practices That Include Filing Warranty Claims After the Claim Period

question 17

Multiple Choice

Practices that include filing warranty claims after the claim period, misredeeming coupons, and making fraudulent returns of merchandise are examples of

• A) normal and reasonable consumer behavior.
• B) unethical practices by consumers.
• C) acceptable consumer code of ethics.
• D) costs to be passed along to shareholders as a part of doing business.
• E) violations of the Consumer Bill of Rights.

Recognize and explain the sociological criteria for groups and group membership.

Comprehend the social construction of reality and its implications in everyday life.

Understand Durkheim's concept of collective consciousness and its significance in societal cohesion.

Grasp Goffman's dramaturgical perspective and the importance of impression management.

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Definitions:

Competitor's Product

A product that is offered by one company that serves as an alternative or rival to another company's product in the market.

Standing-Room-Only Close

A close whereby a salesperson suggests that if a prospect does not act now he or she may not be able to buy in the future, thus motivating the prospect to act immediately.

Summary of Benefits Close

A sales strategy where the salesperson summarizes the key benefits of the product or service, emphasizing its value to encourage purchase.

Question Close

A type of close wherein the salesperson asks questions to generate a decision point.