An Employee Has Mismanaged a Client Relationship and Lost the Client.As

question 92

Multiple Choice

An employee has mismanaged a client relationship and lost the client.As the manager,you want to use a self-evaluation type of coaching feedback.Which of the following might apply?

• A)"I told you to be careful with that relationship."
• B)"I guess that this just shows why we emphasize training."
• C)"When you lose clients, that makes me frustrated."
• D)"Why do you suppose that client dropped us and went to our competitor?"

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Definitions:

Insurance Expense

The cost incurred by a business for insurance policies it maintains for protection against risks.

Accrued Revenues

Revenues that have been earned but not yet received in cash or recorded by the company.

Earned

Earned refers to revenues or incomes that have been generated through business activities or provided services within a certain period.

Accumulated Depreciation

The total depreciation of an asset up until a single point in time, showing how much of its value has been used up.