At the Lands End Web Site a Customer Can Chat

question 30

Multiple Choice

At the Lands End web site a customer can chat on-line with customer service representatives while shopping.This live help allows customers to have questions answered before placing an order.This focus on meeting customer needs illustrate a(n) _____ orientation.

• A) societal
• B) market
• C) sales
• D) production
• E) one-to-one

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Definitions:

Marital Satisfaction

The degree of contentment and fulfillment individuals experience in their marriage.

Partner's Feelings

The emotions experienced by one's romantic or significant other, emphasizing the importance of empathetic understanding in a relationship.

Communication Skills

The ability to convey or exchange information effectively through speaking, writing, or other forms of expression.

Dual-Income

A household economic scenario where both partners earn income through employment.