SAP,the World's Largest Business Software Company,has Pledged to Put the "Customer

question 98

Multiple Choice

SAP,the world's largest business software company,has pledged to put the "customer at the center" of their universe.SAP has captured the idea of:

• A) the 80/20 rule
• B) Maslow's hierarchy of needs
• C) the marketing concept
• D) the sales orientation philosophy
• E) the societal concept

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Definitions:

ADR

stands for Alternative Dispute Resolution, which refers to dispute resolution processes and techniques that act as a means for disagreeing parties to come to an agreement short of litigation.

ADR

Alternative Dispute Resolution; methods of resolving disputes outside of the traditional judicial process, such as arbitration or mediation.

Federal District Courts

Courts of the United States federal court system that have jurisdiction over civil and criminal cases falling under federal law or involving diverse state parties.

Med-Arb

A type of dispute resolution process in which both parties agree to start out in mediation and, if unsuccessful, to move on to arbitration.