Which of the Following Tools Can Be Used for Customer

question 13

Multiple Choice

Which of the following tools can be used for customer follow-up and service?

• A) Facebook
• B) LinkedIn
• C) Twitter
• D) CRM
• E) All of these choices are correct

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Definitions:

Credit Cards

Payment cards issued by financial institutions that allow cardholders to borrow funds with which to pay for goods and services with the promise to repay the loan along with any agreed-upon fees.

Unauthorized Individuals

Persons who do not have official permission to access certain information, facilities, or systems, posing a potential security risk.

Company's Facilities

The physical resources of a company, including buildings, machinery, and equipment.

Risk Management

A process that identifies, controls, and minimizes the impact of threats, in an effort to reduce risk to manageable levels.