Even Though Bob and Marie Had Not Placed Their Order,the

question 23

Multiple Choice

Even though Bob and Marie had not placed their order,the salesperson asked,"Would you prefer delivery of this shower enclosure Thursday or Saturday?" Which of these terms best describes this closing technique?

• A) double-yes
• B) forestalling
• C) minor-points
• D) assumptive
• E) T-account

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Definitions:

Pilot Device

An interface component used to control and monitor the operation of machinery or equipment, often initiating the start or stop commands.

Control Coil

The coil in a relay or contactor that, when energized, creates a magnetic field to pull in contacts, controlling circuit continuity.

Differential Switches

Devices designed to protect electrical circuits by automatically interrupting the current flow when detecting an imbalance between the incoming and outgoing current.

Pilot Devices

Controls, such as buttons and switches, used to operate machinery or equipment indirectly.