Which of the Following Is True

question 53

Multiple Choice

Which of the following is true?

• A) the latest version of CRM software will make sales people obsolete
• B) technology will improve the advisory role of salespeople
• C) technology, particularly social media, will not impact the effectiveness of sales people
• D) Web 2.0 will limit a salesperson's ability to engage customers efficiently and effectively
• E) the use of smart phone apps in selling will be limited to direct end users

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Definitions:

Useful Action

Any activity that leads to achieving a specific, beneficial outcome or goal.

Creative Process

The series of thoughts and actions involved in generating innovative ideas or solutions.

Achieving Goals

The act of setting, pursuing, and accomplishing objectives, often through specific, measurable actions.

Csikszentmihalyi

Mihaly Csikszentmihalyi, a psychologist known for his research on flow, a state of optimal experience where individuals are fully immersed and engaged in an activity.