Why Is Customer Service an Important Factor in Business Marketing

question 120

Essay

Why is customer service an important factor in business marketing?

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Definitions:

Finance Manager

A professional responsible for managing an organization's financial health by planning, directing, and coordinating investments.

Balanced Scorecard

A planning and management framework that ensures business operations are in line with the organization's vision and strategy, enhances communication internally and externally, and tracks the organization's progress towards strategic objectives.

Liquidity Measures

Financial metrics used to determine an entity's ability to pay off its short-term obligations with available assets without significant loss.

Short-Term Obligations

Financial liabilities or debts that are due to be paid within a short period, typically within a year.