Jonathon Had a Problem When Submitting an Exam in His

question 143

Multiple Choice

Jonathon had a problem when submitting an exam in his online marketing class and he received a score of zero,so he sent an email to the professor explaining his problem. He was really worried because the exam was due that evening,and he was very pleased when the professor replied within an hour telling him that he scored a 90 on the exam. The professor's prompt reply to his inquiry is an example of which service quality component?

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) tangibles

Identify and use hyperlinks to navigate between documents and websites.

Recognize the purpose and use of destination folders for copying or moving documents and messages.

Comprehend the importance of creating backups for important files and messages.

Identify and understand the challenges related to unsolicited emails or junk mail.

---

Definitions:

Implied Warranty of Assignability

An assurance within the scope of the law that a contract can be transferred or assigned to another party.

Common Law

A legal system based on judicial decisions and precedent rather than statutory laws.

Warranties of Title

Legal guarantees provided by a seller that they have the right to sell the property and that there are no encumbrances against it.

Express Warranties

Explicit guarantees provided by a seller to a buyer, assuring certain quality or performance standards of the product or service.