Which Unique Characteristic of Services Is the Variability of the Inputs

question 20

Multiple Choice

Which unique characteristic of services is the variability of the inputs and outputs of services,which causes services to tend to be less standardized and less uniform than goods?

• A) intangibility
• B) inseparability
• C) heterogeneity
• D) perishability
• E) flexibility

Interpret quality cost reports for decision making.

Understand the concept of manufacturing cycle efficiency (MCE) and how to calculate it.

Analyze throughput time in different scenarios to assess production efficiency.

Utilize recorded order times to evaluate and compare operational performance across different cases.

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Definitions:

Tour Company

A business that specializes in organizing travel tours and excursions, often providing guides, transportation, and itinerary planning services.

Gregarious Guy

A person who is very sociable, enjoys being in crowds, and often engages in social activities.

Idle Production Capacity

Occurs when the service provider is available but there is no demand for the service.

Demand Exceeds

A situation where the demand for a product or service surpasses its supply, often leading to stock shortages or increased prices.