All of the Following Are Service Components Customers Use to Evaluate

question 151

Multiple Choice

All of the following are service components customers use to evaluate service quality EXCEPT:

• A) validity
• B) empathy
• C) assurance
• D) responsiveness
• E) reliability

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Definitions:

Balance Sheet

A financial statement showing a company's assets, liabilities, and shareholders' equity at a specific point in time.

Income Statement

A financial report that shows a company's revenue, expenses, and profits over a specific period of time.

Profit Margin

A financial metric used to assess a company's profitability by dividing net income by revenue.

Net Income

is the amount of money that remains after all expenses, taxes, and costs have been subtracted from a company's total revenue, also known as the bottom line.