Which Component of a Service Is the Ability to Perform

question 77

Multiple Choice

Which component of a service is the ability to perform the service dependably,accurately,and consistently?

• A) responsiveness
• B) reliability
• C) assurance
• D) empathy
• E) tangibles

Define and differentiate between identification-based trust and other forms of trust.

Understand the challenges associated with repairing a negative reputation.

Comprehend the importance of controlled laboratory conditions for certain research questions.

Describe the components crucial for managing negotiations within relationships.

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Definitions:

Pareto Efficient

A scenario in which it is impossible to improve the status of any individual or preference without adversely affecting at least one other individual or preference.

Negative Externalities

Costs suffered by a third party as a result of an economic transaction in which they were not involved, such as pollution.

Positive Externalities

Benefits that affect parties who did not choose to incur that benefit.

Pareto Optimal

A state of distributing resources that precludes the possibility of augmenting the status of any participant or preference without detriment to another.