The Model of Service Quality That Identifies Five Gaps That

question 64

Multiple Choice

The model of service quality that identifies five gaps that can cause problems in service delivery and influence customer evaluations of service quality is referred to as the _____ model.

• A) gap
• B) theory of reasoned action
• C) attribution
• D) dual-coding
• E) Fishbein

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Definitions:

Host Country

The country in which a multinational company operates a facility or office, outside of its home country.

Managerial Control

Managerial control involves processes and systems that an organization uses to regulate activities and achieve its objectives by guiding employee behavior.

Longevity-Extending Mutations

Genetic mutations that have been identified to increase lifespan or significantly extend the healthy, disease-free period of an organism's life.

Reproductive Fitness

The ability of an individual or genotype to reproduce successfully and pass genes to the next generation.