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Describe the five gaps identified in the gap model of service quality that can cause problems in service delivery and influence customer evaluations of service quality.Discuss ways marketers can close each gap.
Superhuman Power
Abilities or strengths greatly exceeding that of a normal human, often featured in science fiction and fantasy.
Divine
Pertaining to or involving a god; often associated with religious, sacred, or supernatural aspects.
Heritage
The range of cultural, historical, or natural assets passed down from previous generations, distinctive of a particular society or country.
Beliefs
Convictions or acceptance that something exists or is true, especially without proof.
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