By Working Closely with Its Suppliers and Listening to Its

question 53

Multiple Choice

By working closely with its suppliers and listening to its customers,Target has improved the service encounter to a level that was not thought possible in mass retailing.This is an example of which of the eight critical processes performed by supply managers?

• A) manufacturing flow management
• B) customer service management
• C) product development and commercialization
• D) order fulfillment
• E) demand management

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Definitions:

Socialization

The process by which individuals learn and internalize the norms, values, behaviors, and social skills appropriate to their society.

Generalized Other

A compilation of attributes associated with the average member of society; represents an individual’s appreciation that other members of society behave within certain socially accepted guidelines and rules.

Feral Children

Children who have lived isolated from human contact from a very young age, with no or little experience of human care, social behavior, or language.

Human Interaction

The communication and interplay between individuals or groups, encompassing both verbal and non-verbal exchanges.