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What Is the Customer Service Management Process? List Five Activities

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What is the customer service management process? List five activities that are a part of this process.


Definitions:

Habituation

The process by which an organism becomes accustomed to a stimulus after repeated exposures.

Habituation

The process of becoming accustomed to a stimulus after repeated exposure, leading to a decrease in responsiveness.

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, influencing the likelihood of that behavior being repeated.

Classical Conditioning

A teaching technique involving the repetitive pairing of two signals; a reaction initially caused by the second signal is ultimately induced by just the first signal.

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