Providing Great Customer Service Is One of the Most Challenging

question 114

True/False

Providing great customer service is one of the most challenging elements in the retail mix because customer expectations for service are so varied.

---

Definitions:

Vacancy Risk

The potential negative impact on an organization due to key positions being unfilled or having high turnover, affecting the business's operation and performance.

Readiness Risk

The potential for failure or setbacks in executing a project or strategy due to the lack of preparedness or ability to respond to changes and challenges.

Performance Risk

The potential threat that an action or strategy may not achieve its intended results or performance goals.

Management Development

A systematic process of training and growth by which individuals improve their management skills and capabilities.