Examlex
Under GASB rules for the financial reporting entity:
Metrics
Quantitative measures used to track and assess the status of specific business processes, performance, and outcomes, aiding in decision-making and performance evaluation.
Gross Margin
The difference between the revenue a company brings in from selling goods and the cost of those goods sold, typically expressed as a percentage of revenue.
COGS
Cost of Goods Sold; the direct costs attributable to the production of the goods sold in a company.
Service Quality
Refers to the comparison between customer expectations regarding a service and their perception of the service received, focusing on how well a service meets or exceeds customer standards.
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