Which of the Following Statements About a CRM System Is

question 58

Multiple Choice

Which of the following statements about a CRM system is true?

• A) A critical component of a CRM system is the use of the appropriate technology to store and integrate customer data.
• B) A CRM system operates on the theory that all customers are equally important.
• C) Due to privacy laws,a CRM system only disseminates customer information to those who are actually in day-to-day contact with customers.
• D) A company using a CRM system must view its customers as bits of data.
• E) All of these statements about a CRM system are true.

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Definitions:

Environmental Cost Leadership

A business strategy focused on becoming the market leader by implementing cost-saving environmental practices, thus offering competitively priced goods or services while minimizing ecological impacts.

Corporate Social Responsibility

A business model that helps a company be socially accountable to itself, its stakeholders, and the public.

Sustainable Consumer Behavior

Consumer habits and practices that are conscious of environmental sustainability, aiming to minimize negative impact on the environment through thoughtful consumption.

Distrust

A feeling of doubt about the honesty, integrity, or reliability of a person or system, often leading to caution or avoidance.