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To stop baby Rudy fussing for a sharp knife on the kitchen table,Rudy's mother put it in her apron pocket."Out of sight,out of mind," she said,and it worked.Rudy's mother has capitalized on his lack of the concept of:
Bureaucratic Control
Control accomplished through rules and routines.
Standardized Rules
Established and uniform procedures and criteria that apply to all relevant parties in a given context to ensure consistency and fairness.
Scripted Greetings
pre-written messages used in customer service settings to ensure consistency and efficiency in communication with clients.
Output Control
A management process where actual output is measured, compared to desired output, and adjustments are made as necessary to achieve objectives.
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