Which Is an Appropriate Step in Continuous Quality Improvement

question 52

Multiple Choice

Which is an appropriate step in continuous quality improvement?

• A)Taking measurements on a variable and keeping careful records
• B)Posting quality banners or company flags where they are visible to all
• C)Castigating the lazy employees for their shoddy workmanship
• D)Sending employees to Motivation Camp taught by expensive consultants

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Definitions:

Theory Z

Describes a management framework emphasising long‐term employment and teamwork.

Japanese Management Models

Management practices and principles that originate from Japan, focusing on continuous improvement, long-term employment, consensus decision-making, and strong company loyalty.

North American Management

A management approach typically observed in organizations located in North America, characterized by its emphasis on decentralization, flexibility, and individual initiative.

Autonomy and Entrepreneurship

This refers to the capacity of individuals or teams to make independent decisions and pursue innovative ventures within the constraints of an organization.