To Ensure Quality, Customer Calls for Airline Fare Quotations Are

question 80

Multiple Choice

To ensure quality, customer calls for airline fare quotations are monitored at random. On a particular Thursday afternoon, ticket agent Bob gives 40 fare quotations, of which 4 are incorrect. In a random sample of 8 of these customer calls, which model best describes the number of incorrect quotations Bob will make?

• A)Binomial
• B)Poisson
• C)Hypergeometric
• D)Geometric

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Definitions:

Negative Wording

Phrasing questions or statements in a survey or test in a way that assumes a negative outcome, which can influence responses.

Loaded Questions

Questions that contain a controversial or unjustified assumption or that compel the respondent towards a particular answer.

Response Sets

Response sets are patterns in survey or test responses that do not directly relate to the content being measured but to some aspect of the measurement process itself.

Simplicity

The quality of being easily understood or uncomplicated in nature, often sought in scientific explanations or models for clarity.