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The type of planning conducted on a long-range basis by top managers is usually called
Consumer
An individual who purchases goods and services for personal use.
Customer
Someone who pays for a product or service.
Geoffrey Moore
An American organizational theorist, management consultant, and author known for his work on the technology adoption life cycle and marketing strategies for high-tech products.
Chasm
A significant gap or barrier that must be overcome, often used metaphorically in business and technology adoption contexts.
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