Quality

question 67

Multiple Choice

Quality

• A) is a concern only for manufacturing companies.
• B) is a concern only for service providers.
• C) refers to the price charged for a product.
• D) is a critical element of operations management.
• E) depends on employees' perceptions.

---

Definitions:

Fatuous Love

A type of love in Sternberg's Triarchic Theory of Love, characterized by passion and commitment but lacking in intimacy.

Whirlwind Romance

A relationship that develops very quickly, often characterized by intense and passionate emotions in a short period of time.

Sternberg's Triangular Theory

A theory which suggests that love is composed of three interrelated components: intimacy, passion, and commitment, each playing a role in different types of love.

Fatuous Love

A type of love characterized by passion and commitment but lacking in intimacy, often short-lived and not deeply rooted.