Which of the Following Have Not Been Cited in Your

question 57

Multiple Choice

Which of the following have not been cited in your text as incidents of unethical business activity recently?

• A) Unfair competitive practices in the computer industry
• B) Deceptive advertising of food and diet products
• C) Accounting fraud
• D) Stealing via the Internet
• E) Corporate charitable giving

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Definitions:

Communications Gap

A mismatch between customers' expectations based on a company's promotional messages and the actual service or product delivered.

Standards Gap

The discrepancy that occurs when the perceived quality or performance of a product or service falls short of the expected or promised standards.

Knowledge Gap

The divergence in information that occurs when one party possesses more or superior information compared to another, often leading to unequal opportunities and outcomes.

Delivery Gap

The discrepancy between a company's service quality specification and the actual service delivery, often leading to customer dissatisfaction.