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What Types of Information Can Marketers Obtain from a Customer

question 5

Essay

What types of information can marketers obtain from a customer relationship management system (CRM)? How do CRM systems collect such information? How can this information be used?


Definitions:

External-Unstable Attribution

An attribution where an individual believes an event is caused by changeable, external factors.

Stable-Controllable Attribution

An explanation pattern where success or failure is attributed to factors that are both lasting (stable) and can be influenced by the individual (controllable).

Luck

The phenomenon and belief that defines the experience of notably positive, negative, or improbable events.

Self-Perception Theory

Self-Perception Theory suggests that individuals develop their attitudes and feelings by observing their own behavior and concluding what attitudes must have caused them.

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