The Service Quality Factor of ________ Refers to Employees' Willingness

question 78

Multiple Choice

The service quality factor of ________ refers to employees' willingness to help customers and offer prompt service.

• A)reliability
• B)empathy
• C)responsiveness
• D)assurance

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Definitions:

South Carolina

A state in the southeastern United States, known for its coastal beauty, historic significance, and as an early adopter of secession leading to the Civil War.

Georgia

A state in the southeastern United States, known for its historical significance in both colonial America and the Civil War.

African-American Cultures

The social, cultural, and historical contributions and practices of African Americans, shaped by their unique experiences in the United States.

Mid-Eighteenth Century

A historical period that refers to the years approximately between 1730 and 1770, noted for significant developments in European and American societies including the Enlightenment and the lead-up to the American Revolution.