Which of the Following Is True of Grievance Mediation

question 39

Multiple Choice

Which of the following is true of grievance mediation?

• A) It typically allows the parties to uncover and deal with the real reason for the conflict.
• B) It tends to increase the likelihood of settlements at lower levels.
• C) It tends to shift the focus from a problem-solving mode toward a "rights" (who wins)orientation.
• D) It is typically used for discharge grievances and those involving financial claims of more than $5,000.

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Definitions:

Mixed Costs

Expenses comprising both fixed and variable components, changing in total with the level of activity but not proportionately.

Merchandising Firm

A business that purchases finished goods for resale in order to make a profit, differentiating itself from manufacturing firms and service firms.

Gross Margin

The difference between sales revenue and the cost of goods sold, expressed as a percentage of sales revenue.

Contribution Margin

The amount remaining from sales revenue after variable expenses have been deducted; a measure of profitability.