The Ritz-Carlton Has Service Values That Guide Employees in Providing

question 99

Multiple Choice

The Ritz-Carlton has Service Values that guide employees in providing its Gold Standard service.One of the service values states,"I own and immediately resolve guest problems." The Ritz-Carlton management uses _____ to provide customer service.

• A) training
• B) deregulation
• C) empowerment
• D) commissioning
• E) mediating

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Definitions:

Transtheoretical Model

A psychological model that assesses an individual's readiness to enact behavioral change at various stages.

Health Change Intervention

Strategies or programs implemented to improve health behaviors and outcomes among individuals or populations.

Health Belief Model

A theoretical model that describes how individuals' beliefs about health conditions, their susceptibility to those conditions, and the perceived benefits of taking action influence their health-related behaviors.

Perceived Behavioral Control

An individual's beliefs about their capability to perform a particular behavior or action.