At the Lands' End Web Site,a Customer Can Chat Online

question 138

Multiple Choice

At the Lands' End Web site,a customer can chat online with customer service representatives while shopping.This live help allows the customer to have questions answered before placing an order.This focus on meeting customer needs illustrates a(n) _____ orientation.

• A) societal
• B) market
• C) sales
• D) production
• E) one-to-one

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Definitions:

Initial Phase

The beginning stage of a process, such as a therapeutic relationship or project, where initial assessments or plans are made.

Working-Phase

A stage in the therapeutic process where the therapist and client collaboratively address the client's issues and work towards achieving therapeutic goals.

Client Goals

The desired outcomes or objectives a client aims to achieve through engaging in the counseling process.

Counseling Tasks

Specific objectives or actions undertaken by a counselor to assist clients in reaching their goals.