The Geek Squad Is a Tech Support Station Located Inside

question 50

Multiple Choice

The Geek Squad is a tech support station located inside every Best Buy electronics retail store.Best Buy gives intensive training to the Geeks.The purpose of this training is to:

• A) improve customer service
• B) give higher education benefits to employees
• C) promote the company image by increasing public awareness
• D) reduce the need of empowerment
• E) increase employment levels

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Definitions:

Hawthorne Studies

A series of studies conducted to examine how various aspects of the work environment, such as lighting and work hours, affect worker productivity, emphasizing the social and psychological factors.

Physical Surroundings

Physical surroundings refer to the environment or setting in which a person or activity is situated, including all physical conditions such as space, decor, and ambiance.

DSM-5

The Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, a taxonomy published by the American Psychiatric Association used for diagnosing and classifying mental disorders.

Substance Use Disorder

A mental disorder that affects a person's brain and behavior, leading to an inability to control the use of legal or illegal substances or medications.