The Ritz-Carlton Has Service Values That Guide Employees in Providing

question 99

Multiple Choice

The Ritz-Carlton has Service Values that guide employees in providing its Gold Standard service.One of the service values states,"I own and immediately resolve guest problems." The Ritz-Carlton management uses _____ to provide customer service.

• A) training
• B) deregulation
• C) empowerment
• D) commissioning
• E) mediating

Comprehend the implications of the Statute of Frauds on contract enforceability.

Understand the legal requirements for a contract to be binding, specifically in real estate transactions.

Analyze the impact of e-commerce legislation on electronic documents, contracts, and signatures.

Distinguish between contracts that are void and those that are voidable based on the requirements of the Statute of Frauds.

---

Definitions:

Multicultural Marketing

Combinations of the marketing mix that reflect the unique attitudes, ancestry, communication preferences, and lifestyles of different races.

Marketing Mix

A set of controllable, tactical marketing tools—product, price, place, and promotion—that a company uses to produce a desired response from its target market.

Social Action

Activities taken by individuals or groups to create, change, or maintain societal norms and values.

"We Accept" Campaign

A marketing campaign focusing on inclusivity, typically highlighting a brand's acceptance and support of diverse customer groups.