All of the Following Are Ways Consumers Can Reduce Cognitive

question 182

Multiple Choice

All of the following are ways consumers can reduce cognitive dissonance EXCEPT:

• A) justifying the decision
• B) seeking new information
• C) sending a letter to the marketer
• D) avoiding contradictory information
• E) returning the product

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Definitions:

Communication Relationship

The connection between individuals that is established and maintained through the exchange of messages and information.

Accurate Understanding

The correct comprehension or interpretation of a message or situation, reflecting an effective communication process.

Attending

Process of focusing on a particular sound or message.

Listening Process

The active and purposeful process of hearing, understanding, remembering, evaluating, and responding to spoken messages.