Dissatisfied Customers Appear to _________ Employee Job Dissatisfaction

question 11

Multiple Choice

Dissatisfied customers appear to _________ employee job dissatisfaction.

• A)have no clear relationship to
• B)when accompanied by perceived high levels of pay,have no impact on
• C)when accompanied by perceived low levels of pay,decrease
• D)decrease

---

Definitions:

LMX

A theory that focuses on the two-way (dyadic) relationship between leaders and followers, emphasizing the mutual exchange of benefits.

Employee Empowerment

A management philosophy that emphasizes giving employees the autonomy, resources, and skills to make decisions and solve problems on their own.

Leadership Making

The process of creating and influencing leadership through actions, decisions, and interactions within a group or organization.

Relationship Quality

The assessment of how healthy, satisfying, and beneficial a relationship is between individuals or entities.