The Consistency and Reliability of a Service Can Be Increased

question 129

Multiple Choice

The consistency and reliability of a service can be increased by:

• A) making sure that consumers are present during the production of the service.
• B) eliminating credence quality.
• C) standardization and training,
• D) Simultaneous production and consumption
• E) raising prices.

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Definitions:

EMDR

Eye Movement Desensitization and Reprocessing, a psychotherapy technique designed to alleviate the distress associated with traumatic memories.

Hans Eysenck

A prominent psychologist known for his theories on personality and intelligence, including the dimensions of introversion-extraversion and neuroticism-stability.

Psychotherapy Effectiveness

The extent to which psychotherapy is successful in treating mental illness, improving mental health, and bringing about positive changes in behavior.

Drug Therapy

The treatment of diseases or disorders with pharmaceutical drugs, as opposed to surgery or other therapies.