It Is Difficult to Achieve Consistency and Standardization of Services

question 15

Multiple Choice

It is difficult to achieve consistency and standardization of services because of which service characteristic?

• A) Customization
• B) Simultaneous production and consumption
• C) Intangibility
• D) Perishability
• E) Heterogeneity

---

Definitions:

Group Conformity

The act of aligning one's attitudes, beliefs, and behaviors with those of a group, often due to social pressure or the desire for acceptance.

Influence

The capacity to have an effect on the character, development, or behavior of someone or something, or the effect itself.

Engine Repairs

The process of diagnosing and correcting issues within an engine to restore its proper functioning.

Mechanics Class

A course of study focused on the principles of physics and engineering that applies to the design, analysis, and maintenance of mechanical systems.