Buying a Car Through EBay May Result in a Low

question 22

Multiple Choice

Buying a car through eBay may result in a low price,but how do you know you will be getting a good car? One nice feature provided by eBay is the "feedback rating" that provides ratings and comments from people who have made purchases from that seller before.Which service quality component does the feedback rating address?

• A) Empathy
• B) Assurance
• C) Tangibles
• D) Flexibility
• E) Responsiveness

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Definitions:

Mortgage Interest Deduction

A tax deduction for mortgage interest paid on the first $750,000 of a mortgage debt for a primary or secondary home, aimed at incentivizing homeownership.

U.S. Public Health Service

A federal health agency that focuses on public health issues and works to improve and protect the health of the American people.

Founded

Established or initiated, often referring to the creation of an institution, organization, or country.

No Child Left Behind Act

A U.S. Act of Congress that reauthorized the Elementary and Secondary Education Act; it included Title I provisions applying to disadvantaged students.