The Physical Evidence of a Service,including the Physical Facilities,tools,and Equipment

question 9

Multiple Choice

The physical evidence of a service,including the physical facilities,tools,and equipment used to provide the service represents which component of service quality?

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Working Memory

A short-term memory system involved in the temporary storage and manipulation of information necessary for complex cognitive tasks like learning, reasoning, and comprehension.

Working Memory

A cognitive system responsible for temporarily holding information available for processing, crucial for reasoning and the guidance of decision-making and behavior.

Short-Term Memory

A component of human memory system that is capable of temporarily holding a limited amount of information in an easily accessible form for a short period of time, typically seconds to minutes.

Indentured Servitude

A labor system where people paid for their passage to a new country by working for an employer for a certain number of years.