Fill out the following figure with the initial situation shown in the table. 
Definitions:
Organizational Development
A field of research, theory, and practice dedicated to expanding the knowledge and effectiveness of people to accomplish more successful organizational change and performance.
Role Play
An educational or therapeutic activity in which participants act out roles in specific scenarios to learn, practice behaviors, or analyze situations.
Frontline Employees
Workers who directly interact with customers or clients, representing the face of the company and playing a critical role in service delivery.
Group Dynamics
The study of the psychological processes involved when individuals in a group interact, including roles, communication, and performance.
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