Which of the Following Statements About a CRM System Is

question 45

Multiple Choice

Which of the following statements about a CRM system is true?

• A) A critical component of a CRM system is the use of the appropriate technology to store and manage customer data.
• B) A CRM system operates on the theory that all customers are equally important.
• C) Due to privacy laws, a CRM system only disseminates customer information to those who are actually in day-to-day contact with customers.
• D) A company using a CRM system must view its customers as bits of data.
• E) All of these statements about a CRM system are true.

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Definitions:

Loan Payoff

A payment or series of payments made to clear a loan's outstanding balance.

Original Purchase

The initial acquisition of an asset or item, often referring to the first time it was bought or the condition in which it was first obtained.

Stockholders' Equity

Stockholders' equity represents the residual interest in the assets of a corporation, after deducting its liabilities. It is also known as shareholders' equity.

Liabilities

Liabilities represent obligations or debts that a company owes to external parties, which must be settled through the transfer of assets or services.