The Increased Use of Technology May Have Positive and Negative

question 27

True/False

The increased use of technology may have positive and negative effects on the perceived service quality provided to retail customers.

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Definitions:

Knowledge Management

This is the process of creating, sharing, using, and managing the knowledge and information of an organization.

Databases

Organized collections of structured information or data, typically stored electronically in a computer system.

Procedures

Established methods or sequences of steps followed to perform a task or solve a problem efficiently and consistently.

Microsoft Azure

A cloud computing service created by Microsoft for building, testing, deploying, and managing applications and services through Microsoft-managed data centers.