An Important Part of the Customer Service Responsibilities of a Cable

question 127

Multiple Choice

An important part of the customer service responsibilities of a cable company relates to the speed with which trouble in service can be repaired.Historically,the data show that the likelihood is 0.75 that troubles in a residential service can be repaired on the same day.For the first five troubles reported on a given day,what is the probability that all five will be repaired on the same day?

• A).0010
• B).6328
• C).9990
• D).2373

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Definitions:

BCG Portfolio Analysis

A strategic business tool developed by the Boston Consulting Group to help organizations prioritize which products or units to invest in based on market growth and market share.

Market Growth Rate

The annual rate of growth of the specific market in which the product competes.

Vertical Axis

In a graph or chart, the vertical line to the left side that typically represents the range of values for the variable measured.

BCG Matrix

A strategic business tool developed by the Boston Consulting Group that classifies business units or products into four categories (Question Marks, Stars, Cash Cows, Dogs) based on their market growth rate and market share.