An Important Part of the Customer Service Responsibilities of a Cable

question 85

Multiple Choice

An important part of the customer service responsibilities of a cable company relates to the speed with which trouble in service can be repaired.Historically,the data show that the likelihood is 0.75 that troubles in a residential service can be repaired on the same day.For the first five troubles reported on a given day,what is the probability that fewer than two troubles will be repaired on the same day?

• A).6328
• B).0010
• C).0156
• D).0146

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Definitions:

Monthly

Occurring, produced, or done every month.

Semi-Annually Compounded

Interest calculation method where the interest is added to the principal on a half-yearly basis.

Nominal Rate

The stated interest rate of a bond or loan, not accounting for inflation or compounding effects, also known as the annual percentage rate (APR).

Compounded Monthly

An interest calculation method where interest earned is added to the principal each month, affecting subsequent interest calculations.