An Important Part of the Customer Service Responsibilities of a Cable

question 51

Multiple Choice

An important part of the customer service responsibilities of a cable company relates to the speed with which trouble in service can be repaired.Historically,the data show that the likelihood is 0.75 that troubles in a residential service can be repaired on the same day.For the first five troubles reported on a given day,find the mean number of troubles repaired on the same day.

• A)3.75
• B)0.94
• C)1.94
• D)2.50

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Definitions:

Conflict Resolution

The process of resolving a dispute or disagreement, aiming to reach an agreement that satisfies all parties involved.

Emotions Managed

The process of regulating and controlling one's emotional responses to maintain harmony in interactions or achieve goals.

Emotions Destructive

Involves feelings that are negative in nature and have the potential to cause harm or deteriorate relationships, such as anger, jealousy, or hatred.

Fear And Anxiety

Emotional states characterized by feelings of dread over potential threats and worry about future events.