The Best Way to Handle an Emotional Reaction in a Business

question 98

Multiple Choice

The best way to handle an emotional reaction in a business setting is to ______________

• A)focus on your argument and ignore the emotional elements.
• B)repeat yourself in hopes that this will help diffuse emotions.
• C)express understanding.
• D)agree with the other person's emotional reaction.

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Definitions:

Openness

A personality trait that involves the appreciation for new experiences, curiosity, and openness to different ideas, values, and feelings.

Bilingual

The ability to speak and understand two languages fluently.

Bicultural Identity Formation

The process through which individuals who are exposed to two cultures develop a sense of identity that integrates aspects of both cultures.

Ethnocentric

Having the belief that one's own ethnic group or culture is superior to others.