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In a routine reply it is important to embed any negative information in a positive way.
Q1: It is preferable to use the direct
Q3: News releases are specialized documents used to
Q11: Copyright protection is initiated the moment the
Q21: A good introduction will often invite the
Q23: The best use of a thesaurus is
Q51: When it comes to writing messages in
Q51: Persuasive messages end with a section that
Q63: To reduce words,some writers make liberal use
Q91: Media richness refers to the relative costs
Q95: Explain how to balance emotional appeals and