Your Response to a Complaint Depends on Both Your Company's

question 73

True/False

Your response to a complaint depends on both your company's policies for resolving such issues and your assessment of whether the company,the customer,or some third party is at fault.

---

Definitions:

Internal Communication

The exchange of information and ideas within an organization among its employees and management.

Messaging Outcomes

The results or effects achieved from a communication strategy's messaging, including changes in awareness, attitude, or behavior among the target audience.

Intranets

Private networks used within an organization to securely share company information, collaborate, and communicate among employees.

Internal Communications

The strategies and methods used by an organization to facilitate effective and efficient communication among its employees.