When Responding to a Request for Adjustment When a Third

question 58

Multiple Choice

When responding to a request for adjustment when a third party is at fault,the best approach is to _____________

• A)refuse the claim and suggest that the customer sue the third party.
• B)respond with messages that explain how the problem will be solved.
• C)honour the claim with no additional explanation.
• D)honour the claim but explain that your company was not at fault.

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Definitions:

Pastrami

A seasoned and smoked meat product made from beef, typically enjoyed as a deli sandwich filling.

Milk

A nutrient-rich liquid food produced by the mammary glands of mammals, primarily consumed by humans as a source of nutrition.

Constant Rate

A situation or process that occurs at an unchanging, steady pace over a particular period of time.

Bread

A staple food made from a dough of flour and water, usually by baking.