When Responding to a Request for Adjustment When a Third

question 58

Multiple Choice

When responding to a request for adjustment when a third party is at fault,the best approach is to _____________

• A)refuse the claim and suggest that the customer sue the third party.
• B)respond with messages that explain how the problem will be solved.
• C)honour the claim with no additional explanation.
• D)honour the claim but explain that your company was not at fault.

---

Definitions:

Information

Data that has been processed in such a way that it can be used to inform decisions, strategies, and actions.

Supply Chain

A composite of enterprises, participants, procedures, information, and instruments implicated in the conveyance of a product or service from the vendor to the patron.

Lost Sales

Potential sales that cannot be realized due to stockouts, inadequate inventory, or other operational issues.

Retailers

Retailers are businesses or individuals that sell goods directly to consumers, acting as the final link between manufacturers and the consuming public.